TERMS OF SERVICE
OVERVIEW:
Terms of Service ("Agreement") govern your use of the coffee e-commerce website ("Website") operated by PLANET INFINITE PRIVATE LIMITED ("Company"). By accessing or using the Website, you agree to be bound by this Agreement. If you do not agree to these terms and conditions, you should not use the Website.
1. ACCEPTANCE OF TERMS
By accessing and using the Website, you affirm that you are at least 18 years of age or possess legal parental or guardian consent to use the Website and agree to comply with this Agreement.
2. ORDERING AND PURCHASES
a. Product Availability: The availability of coffee products displayed on the Website is subject to change without notice. We reserve the right to discontinue or modify any product at any time without liability.
b. Pricing: Prices for products on the Website are displayed in Indian Rupees (INR). We make all reasonable efforts to ensure accurate pricing; however, errors may occur. In such cases, we reserve the right to correct any errors and cancel or refuse orders placed with incorrect pricing.
c. Payments: All payments for products and services purchased through the Website must be made using the accepted payment methods specified on the Website.
d. Order Acceptance: After placing an order, you will receive an email confirming receipt of your order. This email does not constitute acceptance of your order; it is only a confirmation of receipt. The acceptance of your order occurs when we ship the products to you and send you a shipping confirmation email.
3. SHIPPING AND DELIVERY
a. Shipping Policy: We will make reasonable efforts to ship your order within the estimated timeframe provided during the checkout process. However, we are not liable for delays or damages caused by third-party shipping carriers.
b. Delivery Address: It is your responsibility to provide accurate and complete delivery information. We are not responsible for non-delivery or mis-delivery due to incorrect or incomplete addresses provided by you.
4. RETURNS AND REFUNDS
a. Return Policy: We offer a return policy for damaged or incorrect items. In case you receive a damaged shipment, you can send us a picture of the same within 48 hours and will send you a replacement with no questions asked.
b. Refund Process: Once the decision for refund has been made, we will issue a refund to the original payment method within 7 business days.
5. INTELLECTUAL PROPERTY
a. Ownership: The Website and its contents, including but not limited to text, graphics, logos, images, and software, are owned by or licensed to the Company and are protected by intellectual property laws.
b. Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not modify, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any information, products, or services obtained from the Website without our prior written consent.
6. DISCLAIMER OF WARRANTIES
a. The Website and its contents are provided on an "as is" basis without any representations or warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
b. The Company does not warrant that the Website will be error-free, uninterrupted, or free of viruses or other harmful components.
7. LIMITATION OF LIABILITY
a. In no event shall the Company be liable for any indirect, consequential, incidental, punitive, or special damages arising out of or in connection with your use of the Website, including but not limited to damages for lost profits, lost data, or loss of business opportunities.
b. Our liability, and the liability of our affiliates, directors, employees, agents, or suppliers, for any claim arising out of or in connection with this Agreement or your use of the Website, shall not exceed the amount paid by you, if any, for accessing the Website.
8. INDEMNIFICATION
You agree to indemnify and hold harmless the Company and its affiliates, directors, employees, agents, or suppliers from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of the Website or any breach of this Agreement.
9. MODIFICATION OF TERMS
The Company reserves the right to modify or update this Agreement at any time without notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of any modifications constitutes acceptance of the revised terms.
10. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of Bengaluru, Karnataka, India. Any dispute arising out of or relating to this Agreement or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.
11. SEVERABILITY
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Should you have any questions about the Terms of Service, please write to dinu@goplanetcoffee.com.