FAQ That Might Help You Right Away:
To place an order, simply browse our coffee products, select the items you want, and add them to your cart. Then proceed to the checkout page, provide the required information, and complete the payment process.
We accept various payment methods, including Credit / Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPIs and all popular payment modes. You can choose the most convenient option for you during the checkout process.
We strive to process and ship orders as quickly as possible. We typically process and ship orders within the same day if the orders are received by 4 PM, else it will get shipped the next business day.
We offer free shipping for all orders across India.
At this time, we are not supporting international shipments through our portal. In case you need to purchase internationally, you can send an email to us and our team will be in touch with you and share the freight charges separately. Upon mutual agreement, we will ship your products to your destination.
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
In case you receive a damaged shipment, you can send us a picture of the same within 48 hours and will send you a replacement with no questions asked.
While we strive to ensure a highest level of satisfaction for our customers, we also understand the taste patterns which each customer possesses. In case you are not satisfied with our products, you can write to us along with your order id and we will give you a 100% refund of the amount you paid. No questions asked whatsoever.
Yes, we prioritize ethical sourcing and sustainability. All our coffee beans are sourced from sustainable farms. We provide detailed information about each product's origin and certifications on our website.
Yes, we offer subscription services for coffee lovers who want regular deliveries. You can choose the frequency (e.g., weekly, monthly) and the coffee products you prefer, and we'll ensure they are delivered to your doorstep automatically.
Of course! You have full control over your subscription. You can easily manage and modify your subscription preferences by logging into your account on our website. If you need assistance, our customer support team is always ready to help.
You can contact customer service by email or phone. Our contact information are info@goplanetcoffee.com and +91-98454-91122.